CBT Nuggets Microsoft 70-685 Windows 7 Enterprise Desktop Support Technician Windows 7企業版桌面支援技術員培訓視頻教學 英文正式版(DVD一片裝)


　


　
軟體簡介:


CBTNUGGETS出品的考試教學課程：Exam-Pack70-685MicrosoftPRO:Windows7,
企業桌面支持技術員(Exam-Pack70-685MicrosoftPRO:Windows7,Enterprise
DesktopSupportTechnician)

主講：TimothyL.Warner|時長：12小時

課程將學習解決棘手的Windows7桌面支持方面的難題，通過訓練講授深入的支持技術
，達到伺服器端配置水準要求。
另外，課程還將接觸到許多補充資訊，涉及到動手應用強大的解決問題的資源。
課程適用於Microsoftexam70-685考試。幫助準備微軟認證桌面支持技術員MCITP認
證考試。


LearntosolvestubbornWindows7desktopsupportproblemswithtraining
thatteachesyouin-depthsupportskills--rightdowntotheserver-side
configurationlevel.

Plus,you''llfindyourselfconnectedtoloadsofsupplementalinformation
andlinksthatputpowerfulproblem-solvingresourcesatyourfingertips.

ThistrainingmapstoMicrosoftexam70-685.Innotime,you''llbeready
forthetestandonestepclosertoMCITPcertificationasaDesktopSupport
Technician.


目錄:

WhatYou'llLearn

Series1:
*
Video1:SeriesOverview|10:40

AboutthisSeries.AboutMicrosoftDSTCertification.Aboutthe70-685Exam.
Inthisnuggetweintroducetheseriesanddescribehowit(a)matchesthe
Microsoft-publishedexamobjectivesextremelyclosely;and(willhelpyou
attainyourcertificationgoalinminimaltime.Wealsodescribethesomewhat
confusingworldofMicrosoftDesktopSupportTechnician(DST)certification,
payingparticularattentiontothe70-685test.
*
Video2:HandlingNewSoftwareInstallationIssues|51:51

ControllingInstallationPermissions.DeployingAppLocker.ManagingDriver
Signing.UnderstandingLicensingOptions.Wediverightintothematerialin
thisnugget.Herewelearnhowsoftwareinstallationworksoutoftheboxin
Windows7.WealsolearnhowtouseAppLocker,thenewandpowerfulmethodfor
controllingsoftwareinstallationonWindows7systems.Wealsocoverdevice
driversigning,digitalcertificates,andhowMicrosoftlicensingworkswith
respecttoWindows7.RelevantExamObjectives:Identifyandresolvenewsoftware
installationissues.
*
Video3:ResolvingSoftwareConfigurationIssues|41:11

EnablingandDisablingFeatures.DeployingApplicationShims.Pointingtoa
NetworkResource.Inthisnuggetwelearnhowtomanageinstalledsoftwarein
Windows7.Wecoverhowtoenableanddisableout-of-boxfeatures,howtouse
theApplicationCompatibilityToolkit(ACT)todeployapplicationshims,and
thenhowtomakeclient-sidenetworkconnectionstoserver-basedresources.
RelevantExamObjectives:Identifyandresolvesoftwareconfigurationissues.
*
Video4:ManagingSoftwareFailureIssuesPart1|42:26

CheckingEventLogs.AccessingSafeMode.RepairingaWindows7Installation.
Inthisnuggetweexplorethemyriadwaystotroubleshootafailedsoftware
installationinWindows7.Specifically,weperformadeep-diveintotheWindows
EventLogs,Safemodeandotherdiagnosticbootmodes,andthenfinishwitha
considerationoftheWindows7repairprocess.RelevantExamObjectives:Identify
causeofandresolvesoftwarefailureissues.
*
Video5:ManagingSoftwareFailureIssuesPart2|39:45

ManagingProgramsandFeatures.RestoringorReimagingWindows7.Editingthe
DefaultSettingsontheSystemImage.Inthisnuggetwegofurtherinlearningto
mastersoftwaremanagementanduninstallationinWindows7.Wealsocover
administrationofWindows7operatingsystemimages,includinghowtocustomize
areferenceOSimageusingtheMicrosoftdeploymenttoolsinWindowsServer2008
R2.RelevantExamObjectives:Identifycauseofandresolvesoftwarefailureissues.
*
Video6:TroubleshootingLogonIssues|35:23

LogonContext.TrustRelationshipswithComputerAccounts.Passwordexpiration
andLogonHoursCompliance.InthisnuggetwetackletheextremelycommonDST
troubleshootingissueofthefailednetworklogon.Wediscussthetrustedconnection
thatexistsbetweenaclientandaservercomputerinanActiveDirectoryDomain
Services(ADDS)environment.Wealsolookatpasswordexpirationandlogonhours
complianceandhowtheseplayintoresolvingusers’logonproblems.RelevantExam
Objectives:Identifyandresolvelogonissues.
*
Video7:IdentifyingNetworkConnectivityIssuesPart1|35:56

DeterminingtheIssueScope.TCP/IPConfiguration.TestingNetworkConnectivity.
Inthisnuggetwebeginwithanoverviewofnetworktroubleshootingmethodology,
payingparticularattentiontodeterminingissuescope.Nextweensurethatwe
havethebasicsofclient-sideTCP/IPconfigurationdown.Wefinishwithusing
variousbuilt-inWindows7command-linetoolsinordertotestandtroubleshoot
networkconnectivity.RelevantExamObjectives:Identifyandresolvenetwork
connectivityissues.
*
Video8:IdentifyingNetworkConnectivityIssuesPart2|35:07

BranchCacheOverview.TheDefaultGateway.NetworkLocationAwareness.Webegin
thisnuggetbyprovidingadetaileddiscussionofBranchCache,acoolnewWindows
Server2008R2featurethatprovidesWindows7clientsandtheirusersmuchfaster
accesstosharedresourcesinamulti-sideActiveDirectoryinternetwork.Wethen
examinetheroleofthedefaultgatewayinroutedTCP/IPcommunications,andspend
theremainderofourtimetogeterinthisnuggetmasteringthemechanicsofthe
NetworkLocationAwareness(NLA)serviceandhowthistechnologyinterplayswith
WindowsFirewall,GroupPolicy,andADDS.RelevantExamObjectives:Identifyand
resolvenetworkconnectivityissues.
*
Video9:ManagingNameResolutionIssues|33:31

VerifyingNameResolutionConfiguration.ManagingtheDNSCache.Usingnslookup.
Inthisnuggetweperformadeep-diveintoDomainNameSystem(DNS)andhowwecan
leverageourexpertisewithserver-sidesetuptoresolveclient-sidenameresolution
problems.Specifically,welearnhowtomanagetheclient-sidenameresolvecache
andusenslookuptoqueryresourcerecordsonanauthoritativeDNSserver.Relevant
ExamObjectives:Identifyandresolvenamesresolutionissues.
*
Video10:AdministeringNetworkPrinterIssues|39:39

HardwareandPrinterFailure.Server-SideConfiguration.ManagingDriverIssues.
HandlingNetworkIssues.Becauseprintingisbothacorenetworkserviceaswell
asapopularvectorforDSTtroubleshooting,wespendasignificantamountoftime
herelearningpracticalstrategiesforapproachinghardwarefailure,software
failure,server-sideprintqueueconfiguration,andhowtoadministernetworkdrivers
andassociatedservices.Includedinthisnuggetisapracticaloverviewofthe
niftyPrintManagementMicrosoftManagementConsole(MMC)tool.RelevantExam
Objectives:Identifyandresolvenetworkprinterissues.
*
Video11:IdentifyingPerformanceIssuesPart1|42:51

AnalyzingSystemandApplicationLogs.TroubleshootingServices.UsingPerformance
Monitor.Inthisnuggetwelearnto“putourfingeronthepulse,”asitwere,ofa
troublesome,orsuspectedtroublesome,Windows7system.Specifically,welearnhow
toanalyzetheappropriateWindowseventlogs,troubleshootsystemservices,anduse
thePerformanceMonitorconsole.RelevantExamObjectives:Identifyandresolve
performanceissues.
*
Video12:IdentifyingPerformanceIssuesPart2|47:34

ConfiguringPowerManagement.ManagingHardDriveSpace.OptimizingVirtualMemory.
Inthisnuggetwecarryoverourdiscussionstartedinthepreviousnuggetonperformance
monitoringandtuninginWindows7.Herewebeginwithpowermanagement,andthenmove
ontomanagingharddrivespaceandoptimizingvirtualmemory.RelevantExamObjectives:
Identifyandresolveperformanceissues.
*
Video13:ResolvingHardwareFailureIssues|35:41

HardwareTroubleshootingTools.ResolvingHardDriveIssues.UpdatingtheSystemBIOS.
DiagnosingMemoryFailureIssues.Inthisnuggetweshiftourattentionawayfrom
softwareandturntohowtoresolvehardware-relatedissuesinWindows7systems.To
wit,westartwithanoverviewofbuilt-inhardwaretroubleshootingtools.Nextwe
examineharddriveissues,learnthewhysandhowsofupdatingthesystemBIOS,and
finishbylearninghowtousetheslickWindows7MemoryDiagnostictool.Relevant
ExamObjectives:Identifyandresolvehardwarefailureissues.
*
Video14:ManagingWirelessConnectivityIssues|31:24

Client-SideWirelessConfiguration.ManagingDataEncryption.UsingWireless
Profiles.GroupPolicyManagement.Morethaneverbeforeinbusiness,IEEE802.11
wirelessconnectivityisacorenetworkserviceofferedtousersandsitevisitors.
Therefore,asDSTsweneedtolearntheproverbialinsandoutsofclient-side
wirelessconnectionmanagement,understandwirelessdataencryptionprotocols,as
wellashowtosetupandmanagewirelessprofilesbothmanuallyandwiththehelp
ofWindowsServer2008R2domainGroupPolicy.RelevantExamObjectives:Identify
andresolvewirelessconnectivityissues.
*
Video15:HandlingRemoteAccessIssues|43:55

RemoteAccessConnectionMethods.ManagingAccessandAuthentication.
TroubleshootingClientConnectivity.Description:Assistingremoteusersin
establishingvirtualprivatenetwork(VPN)connectionsispartofmostDSTs’
jobroles.Inthisnuggetwereviewtheremoteaccessconnectionmethodsthat
aresupportedbyWindows7andWindowsServer2008R2NetworkPolicyServer.
Wedelveintothearcanaofremoteaccess/VPNprotocolstoensuresecure
authenticationanddataconfidentiality.Finally,welearnhowtotroubleshoot
clientremoteaccessconnections.Thisnuggetalsoprovidesanoverviewofthe
ConnectionManagerAdministrationKit(CMAK),atoolforsimplifyingthedeployment
ofremoteaccessprofilestoseveralWindows7clientcomputers.RelevantExam
Objectives:Identifyandresolveremoteaccessissues.
*
Video16:SolvingInternetExplorerSecurityIssues|44:44

AddingTrustedSites.AccessingAdvancedOptions.ManagingAdd-ins.Administering
DigitalCertificates.GroupPolicyRestrictions.AnyrevisiontotheMicrosoft
InternetExplorerWebbrowserisboundtointroducebothanewlearningcurveas
wellasnewopportunitiesfortroubleshooting.InthisnuggetwereviewhowIE
securityzoneswork.WealsorummagearoundintheInternetExplorer“advanced
options”featureset,includinghowtomanageadd-ins,digitalcertificates,and
GroupPolicysoftwarerestrictions.RelevantExamObjectives:Identifyandresolve
WindowsInternetExplorersecurityissues.
*
Video17:ResolvingIssuesDuetoMaliciousSoftware|37:58

ResolvingMalwareInfections.MalwareProtectionTools.Inthisnuggetwecover
practicalapproachestoresolvingmalicioussoftwareinfectionsonWindows7
systems,withaneyetowardpreventingtheirreoccurrence.Wealsoreviewall
oftheanti-malwaretoolsMicrosoftbothbundleswithWindows7and/oroffersto
thepublicasseparateproducts.RelevantExamObjectives:Identifyandresolve
issuesduetomalicioussoftware.
*
Video18:IdentifyingEncryptionIssues|40:37

UnderstandingEFS.UnderstandingBitLocker.IntroducingBitLockertoGo.In
thisnuggetweclearlydelineatethetwoprimarymethodsofdeployingfilesystem
dataencryptioninWindows7:EncryptingFileSystem(EFS)andBitLocker.Wealso
spendsometimelookingatanewadditiontotheBitLockertechnology:BitLocker
ToGo,whichoffersfullvolumeprotectionforremovablemedia,suchasUSBflash
drives.RelevantExamObjectives:Identifyandresolveencryptionissues.
*
Video19:AdministeringSoftwareUpdateIssues|30:27

VerifyingSoftwareUpdateStatus.ConfiguringAutomaticUpdate.Troubleshooting
Updateincompatibilities.TheunfortunatebottomlinewithMicrosoftsoftware
updatesis,asmostworkingDSTsknow,thatsometimesupdates“break”thesystems
onwhichtheupdatesareinstalled.Inthisnuggetwetakeaproactiveapproach
topatchmanagementinaWindows7/WindowsServer2008R2environment.Specifically,
welearnhowtoverifysoftwareupdatestatusinWindows7,configureAutomatic
Update,andtroubleshootupdatecompatibilities.Inthisnuggetwealsoreview
WindowsServerUpdateService(WSUS)toensurethatwehaveawell-rounded
understandingofWindowsUpdatetechnologies.RelevantExamObjectives:Identify
andresolvesoftwareupdateissues.